Versand
1. Processing Time
All Aurafy products are made on demand. Once your order is placed, please allow 2–7 business days for your item to be produced and prepared for shipment. Orders are not shipped on weekends or public holidays.
2. Shipping Times
Once your order has been dispatched, estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| United Kingdom | 7–14 business days |
| Europe | 7–14 business days |
| Canada & Australia | 10–20 business days |
| Rest of World | 14–30 business days |
These are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier, and customs processing.
3. Shipping Carriers
Aurafy works with trusted fulfillment and shipping partners to deliver your orders. Carriers may include USPS, FedEx, DHL, or equivalent local carriers depending on your region.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your delivery status through the carrier's website.
5. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the sole responsibility of the customer. Aurafy has no control over customs processes and cannot predict any additional charges.
6. Lost or Stolen Packages
Aurafy is not responsible for packages that are lost or stolen after confirmed delivery. If your tracking shows your package was delivered but you have not received it, please check with neighbors and your local post office first, then contact us and we will do our best to assist.
7. Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. Aurafy is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your support email] and we will try to update it before production begins.
8. Delays
Aurafy is not liable for shipping delays caused by weather, carrier disruptions, customs holds, or other circumstances beyond our control. We appreciate your patience in such situations.
9. Contact Us
For any shipping-related questions, please reach out to us at:
📧 [storeaurafy@gmail.com] 🌐 [aurafy,net]